Frequently Asked Questions

distributing success for over 80 years
www.awginc.com

Frequently Asked QuestionsFrequently Asked Questions

General Information

Q. How do I get access to AWGCONNECT.COM?

A. Click on link below.

Request Access

Electronic Commerce

Q. WHAT ARE DUNS NUMBERS?

A. A nine-digit, non-indicative identification number assigned by Dun & Bradstreet to all business establishments in the Dun & Bradstreet information base. It is often referred to as the social security number for businesses. In today's global economy, Dun & Bradstreet's Data Universal Numbering System, the Dun & Bradstreet D-U-N-S Number, has become the standard for keeping track of the world's businesses. Its unique nine-digit code helps you identify and link more than 50 million companies worldwide. Visit the www.dnb.com web site for additional information.

We use duns numbers to identify each of our distribution centers. The first nine characters will correspond with a location number and the suffix represents the specific ship-to location. These duns numbers are sent on EDI purchase orders and returned on the EDI invoices. If the number is not correct on the invoice, it can not route through our reconciliation system correctly and delays payment.

If you have further questions, contact the corporate EC department at edi@awginc.com or (913) 288-1412.

Q. WHO DO I CONTACT FOR INCORRECT DATA?

A. For information related to the actual order, such as dates, UPC codes, prices, allowances, the contact person would be the buyer. The buyer’s name and telephone number is included in the EDI transmission.

For data related to the EDI standards, trading partner communications information or versions, you may contact the corporate EC department edi@awginc.com or (913) 288-1412.

Q. WHO DO I CONTACT TO BE SET UP ON EFT (electronic funds transfer)?

A. Trish Browne, Vendor Relations, (913) 288-1230 or forward your EFT terms offer to vendorrelations@awginc.com for a complete analysis. You can obtain our 820 mapping specifications on our Electronic Commerce page under the Contact Us option.

Q. Where can I find your EDI, EDIINT information?

A. We maintain our communication information on our Electronic Commerce page under the Contact Us option.

Q. I am not ready to do EDI. What do I do?

A. At the minimum AWG and VM requires suppliers to send EDI Invoices (810 or 880). Vendors who do not submit an EDI Invoice is subject to receive a $50.00 manual processing fee for paper invoices.

Q. Does AWG and VM support EDI-INT (EDI over the Internet), AS2?

A. Our preferred communication method is through a direct http connection. However, we are able to receive EDI data from your VAN.

Q. How do I get started with the Vendor Managed Inventory (VMI) and Continuous Replenishment (CRP) program with AWG or VMC?

A. You can access our mapping specifications on this web site by choosing the Contact Us/Electronic Commerce option. The Procurement and Inventory Control Departments are responsible for VMI rollouts. In order to establish a VMI partnership with us; please contact the your Buyer or Category Manager.

Q. How do I get started with Data Synchronization with AWG/VM?

A. Please contact us at datasync@awginc.com.

Vendor Relations

IMPORTANT ANNOUNCEMENT

July 27, 2009

Dear AWG Supplier:

Effective August 1, 2009 Associated Wholesale Grocers, Inc. will institute a new policy for Repay Requests. Repay requests must be a minimum of $50.00 per order. Researching requests for less than this amount is not advantageous for AWG or our suppliers due to the time and resources involved in resolving these minimal dollar requests. In addition, AWG will no longer be accepting repay requests with an order date older than 36 months. In order to provide prompt and accurate information, the issues should be communicated as soon as they become known. This policy does not override any previous AWG company policies but is only in addition to those policies. Any questions related to this policy should be directed to our Vendor Relations department at vendorrelations@awginc.com.

Sincerely,

Associated Wholesale Grocers, Inc

Sheila Lenson

Q. WHAT IS VENDOR RELATIONS?

A. Vendor Relations serves as a portal to AWG’s Accounting, Procurement, and Traffic Departments. They receive and distribute all types of inquiries for repayments to term discrepancies. Vendor Relations is instrumental in identifying and resolving issues that result in continued deductions, if left unresolved. Their objective is to bridge the communication gap between AWG and our vendors, to develop and maintain a productive and profitable business relationship.

Q. WHAT DO THE "TYPE" NUMBERS STAND FOR?

A.	Type	Explanation

	02	Invoice
	98	Deduction taken against invoice
	99	Manually entered invoice or repay
	07	A/R Invoice/Deduction
	03	Central Bill Invoice
	06	Expense Invoice
	08	Freight Invoice

Q. WHAT DO THE TWO ALHPA CHARACTERS REPRESENT ON INVOICES FOR DEDUCTIONS?

A.	AD	=	Advertising
	GL	=	Merchandising (Buyer's Gain/Losses)
	HB	=	Handbills (SOS system billings for returned product)
	IA	=	Internal Audit Department (Post Audit)
	IM	=	In-Store Marketing
	MM	=	MMI Billings (Private Label)
	OT	=	Other
	PC	=	Performance Contracts
	PR	=	Promotional Billings
	RC	=	Reclamation
	SL	=	Slotting
	TR	=	Traffic

Q. WHY DID I GET A $1.00 CHECK?

A. A $1.00 check is issued when there is an outstanding receivable balance on the Vendor's account. We deduct as much of the balance as possible against their invoices, issuing a check for $1.00 so that the vendor will know how much of that balance has cleared and the invoices that were paid on the check.

Q. WHY AM I BEING CHARGED $50.00 FOR BACKUP THAT I DID NOT RECEIVE?

A. Deductions referencing our PO# and the vendor’s invoice number are faxed. This automated system attempts to fax the backup 10 times. If unsuccessful after 10 attempts, a hard copy is then printed and attached to the check. Deductions beginning with 2 alpha characters are mailed to the designated address on file. If we are asked to provide duplicate copies there is a $50.00 administrative fee charged.

Q. WHAT FAX NUMBER SHOULD I BE FAXING INVOICES TO?

A. (913) 288-1171 – invoices only, no cover letter or BOL required.

If invoicing for balance dues or 2nd receipts, fax to (913) 288-1530 Attn: Vendor Relations.

Vendor User Guide

Q. Is there a user guide to help explain the A/P Inquiry screens?

A. Click on link below.

AWGCONNECT reference document